Where are you based and where do you ship from ?
We are based in the Tokyo area. All our orders are shipped from our Tokyo facility.
What are your business days?
We are open from Monday to Friday, except holidays. We are closed during the weekend.
Do you have a shop in Japan or a phone number where I can reach you?
We are sorry but we have no telephone service open to the public.
We only sell online so you won’t find us in any brick and mortar shop.
For all questions pertaining to general issues, please send us an email at contact@japan-spirits.jp
In what languages can I write?
Currently, you can write to JAPAN SPIRITS in English or French. We will do our best to reply as quickly as possible.
Do you ship worldwide?
Yes, JAPAN SPIRITS ships worldwide. Please note however that depending on regulations in your country of residence, we might have to declare your order as a non-alcoholic beverage.
US residents will also need to pay special charges to comply with new duty regulations.
How do I know if your products are shipped with a box?
By default, all bottles are shipped without box, unless pictured otherwise.
What methods of payment do you offer?
JAPAN SPIRITS accepts credit or debit card payments through Stripe, a reputable payment gateway.
What shipping methods do you offer?
JAPAN SPIRITS offers four shipping methods :
- EMS : delivered within 3-4 business days but exact delivery times may vary depending on speed of customs clearance. Includes tracking and full insurance.
- Air Parcel Post : delivered within 2-3 weeks. Includes tracking and limited insurance.
- Sea Mail : delivered within 2-3 months. Includes tracking and limited insurance. Ideal for large and heavy parcels.
- Seino : a fixed rate of 600 yen for domestic addresses only. Is usually delivered within 1-2 business days, more if delivery place is in Okinawa or an isolated island.
I have received my order but the contents are wrong. What should I do ?
Please accept our humble apologies for this confusion. Please send a message to contact@japan-spirits.jp telling us what you received and what you should have received.
Depending on situations, we will send you the appropriate product for free or we will request you to return the erroneous product to us first (don’t worry, we will bear the shipping costs). The product must be sealed and in original condition. Should the product of your choice have become unavailable, we will of course grant you a full refund.
I have received my order but it came damaged. What should I do ?
Even when carefully packaged, parcels sometimes suffer damage during transport. If the damage is superficial (item box bent or slightly caved), it is rather unlikely that we’ll be able to help you. If the inner product itself is damaged, try to take pictures and send them to contact@japan-spirits.jp. We will file a plaint with Japan Post.